IT Project Manager
Sevatec, Fairfax, VA / September 2015–present

• Oversee a team of 20+ IT professionals to successfully manage 12+ major technology releases per year with projects ranging from $120,000 to over $470,000 requiring 12,000+ resource hours
• Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management
• Enhance project-wide efficiencies by creating 13+ filters and dashboards in Jira to monitor the progress of 350 to 400 bugs and enhancement tickets
• Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables

Project Consultant
Miracle Systems, Arlington, VA / May 2010–August 2015

• Devised project plans and engagement activities to prepare 20 call centers for major technology and process changes and new product launches
• Reduced new account opening errors over 90% by developing an effective manual to explain the approved scenarios for opening account products
• Created and executed over 500 new or updated procedures to ensure flawless implementation and adoption of new processes
• Generated $1.2 million in revenue by completing 10+ implementation projects

Special Skills