Shipping & Refunds

Shipping Policy

At Indy-Afro, we are committed to delivering your premium hair extensions and wigs safely and efficiently. Once your order is confirmed, it undergoes careful processing and quality checks to ensure it meets our high standards. Orders are then prepared for dispatch, and delivery timelines may vary depending on product availability and location. While we strive to ship all orders promptly, occasional delays may occur due to logistics or external factors. Our team will keep you informed and assist you throughout the delivery process to ensure a smooth and reliable experience.

​

International Shipping

As our products are crafted in India and shipped worldwide, international orders may require additional transit time. Delivery schedules depend on customs procedures and local courier services in the destination country. Any applicable customs duties, taxes, or import charges are the responsibility of the customer. Indy-Afro is not liable for delays caused by customs clearance or unforeseen shipping circumstances.

​

Returns and Refunds

Due to the hygienic nature of human hair products, we maintain strict quality and safety standards. Returns and refunds are only accepted for products that are unused, unopened, and in their original packaging. If you receive a defective, damaged, or incorrect item, please contact our support team immediately with relevant details so we can review and resolve the issue promptly. Once approved and inspected, we will offer a replacement or refund as applicable.

​

Non-Returnable Items

For hygiene and safety reasons, products that have been worn, installed, washed, cut, colored, or altered in any way are not eligible for return or refund. Customized or special-order items may also be non-refundable unless received in damaged condition.

 

Order Cancellations

Orders may be canceled only before they enter processing or shipment. Once an order has been prepared or dispatched, cancellations cannot be made. If you need assistance with changes or cancellations, please contact our team as soon as possible.

 

Customer Support

Your satisfaction is important to us. For any questions regarding shipping, returns, or refunds, please call our dedicated support line or connect with our on-ground team for personalized assistance. We are always here to help make your Indy-Afro experience seamless and enjoyable.