Fibre-to-the-home (FTTH) refers to a fibre optic strand that is linked directly to your home. It is a thin strand of glass used to transmit beams of light that carry unbelievable amounts of data. This data is then used to deliver high-speed internet, video, television, security and voice services.

ADSL runs over existing copper wire infrastructure which is often unreliable, heavily contended and offers average speeds of around 4Mbps. Fibre, on the other hand, transmits information as light impulses along flexible glass fibres at incredible speeds, allowing users to achieve speeds of up to 1000Mbps, depending on the network operator. Fibre connections are around 250 times faster than ADSL ones.

Here are the next steps for your fibre installation: 1) Site Assessment: A contractor assigned by will come to your premises to do a site assessment. They will determine if additional external or internal reticulation (cabling/conduit) is required for the installation. 2) Optical network terminal (ONT) installation: The contractor will pull the fibre into your home and install the ONT device if not already present. In some cases the ONT equipment is installed by the same contractor who conducts the site assessment. In other cases a different contractor will be used. 3) Network testing and handover: The network will remotely test the connection and once testing has passed, the project is handed over. 4) CPE (Customer premises equipment) installation: We will then send a technician to install the fibre router at your home. Once the router is connected, you will be up and running on your new fibre connection. Your fibre line installation time-frame is dependent on the network infrastructure provider, the average installation times is 7 - 21 working days.

FTTH applications can take 7 - 21 working days. Please ensure you get your paperwork in with the correct supporting documentation ready to enable a smoother process. Top tips to ensure speedy installation: 1) Make sure any Telecom accounts you may have are paid up (including fixed line accounts on Telkoms side) otherwise we cannot process new applications. 2) Ensure your application form is filled in accurately and legibly, with the correct supporting documents. If you are in a planned fibre area, then there is no time frame for installation, but we suggest doing the paperwork now so you can be first in line when the fibre is live.

Uncapped fibre is on a month-to-month contract with a minimum commitment of 12 months. Should the package be cancelled within the first 12 months, you will be charged a once-off cancellation penalty. After 12 months the package can be cancelled with 30 days’ notice and R0 penalty.

You may upgrade or downgrade at any time, but please note that the upgrade action may attract a small upgrade fee. Downgrading within the contract term will result in a penalty payable. Cancellations on the fibre line are dependent on the contract terms agreed to with and require at least one calendar month's notice.

You will be provided with a high-end 4-port Wi-Fi router with which the client can set up their own Wi-Fi hotspot in their home or business.

If you have a large premises or home and need to extend the Wi-Fi across large areas, the best solution is always a cabled AP (Access Point Solution). We use Ubiquiti APs which plug into one of the LAN/Ethernet ports in the back of your router with a cable. The cable is then run from the router (normally through the roof etc.) to the area you desire the Wi-Fi coverage. The AP is then attached to the ceiling similar to how a light fixture is fitted. Email us to request pricing and a solution quotation.

Monthly subscriptions are billed in advance while set up fees and top-ups are billed in arrears. Example: If your invoice date is the 1st March, we will add to that invoice your full package subscription cost covering the upfront period (01 March – 31 March). Your first bill will also include a pro-rated period of billing from when the fibre was activated up until the next billing run where your full subscription will be added, so your first bill may look a lot higher than your base package cost as it may include a pro-rated billing portion from the previous period.

Yes you can, using the MWCOM VoIP phone. Click here to view VoIP packages https://mwcomvoice.co.za/

No. Fibre runs completely independently of your traditional voice (analogue/copper) line.

Most often porting of your old Telkom analogue number will take place after the installation has been done at the client premises. We will always provision an 087 telephone number for the client as default. You will need to contact us with a porting instruction as this process does not happen automatically. If you require number porting, please log a ticket to help@mwcom.co.za and we will arrange the port for you. You will need to provide us with the following documents: 1) Copy of your latest Telkom phone bill (showing the line number you want ported and account number) 2) You need to complete the porting document Porting takes between 10 and 15 working days from the date that the completed document has been received by MWCOM.

Uncapped fibre comes with an uncapped voice service so you can make as many calls you want at no extra cost. To view our VoIP voice deals visit https://mwcomvoice.co.za/

You will not be able to transfer the service unless the new premises that you are moving into is also covered for the FTTH service. Please send your signed customer order form (COF) and supporting documents to MWCOM, who will process the entire application for you. The address that you are relocating to needs to be covered for Fibre. • E-mail: connect@mwcom.co.za • Phone: 011 217 2291