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REFUND POLICY

At Nut’s n Bite’s, we strive to ensure our customers are completely satisfied with our products. If you are not fully happy with your purchase, please review our refund policy below:

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Eligibility for Refunds

  1. Damaged or Defective Products:
    If your order arrives damaged or defective, please contact us within 7 days of receiving the product.

  2. Incorrect Items:
    If you receive the wrong item, we will promptly arrange a replacement or refund.

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Conditions for Refunds

  • The product must be unused and in its original packaging.

  • Proof of purchase (e.g., receipt or order confirmation) is required.

  • Refund requests must be submitted within 15 days of purchase.

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How to Request a Refund

  1. Contact our customer support team at Email: nuts.n.bites.lucknow@gmail.com 

  2. Provide your order details, the reason for the refund, and any relevant photos (if applicable).

  3. Our team will review your request and provide instructions for returning the item if necessary.

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Processing Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days and credited back to your original payment method.

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Non-Refundable Items

  • Opened or partially consumed products.

  • Products purchased on clearance or during special promotions (unless damaged or defective).

We are committed to your satisfaction and will do our best to resolve any issues. Thank you for choosing Nut’s n Bite’s!

SHIPPING & DELIVERY

At Nut’s n Bite’s, we aim to ensure your orders are delivered promptly and in perfect condition. Please review the following information to understand our shipping and delivery process.

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1. Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

2. Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5–7 business days.

  • Express Shipping: Delivery within 2–3 business days (available for select regions).

Delivery timelines may vary depending on your location, weather conditions, or other unforeseen circumstances.

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3. Shipping Costs

  • Shipping fees are calculated at checkout based on the weight, size, and destination of your order.

  • Enjoy free shipping on orders over Rs. 1499.

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4. Delivery Areas

We currently ship to all States in India. If your location is not listed, please contact us to confirm shipping availability.

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5. Tracking Your Order

Once your order has shipped, we’ll send you an email with a tracking number and link to track your package in real time.

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6. Delivery Issues

  • Lost or Damaged Packages: Contact us within 7 days of the delivery date with your order number and any relevant photos. We’ll work to resolve the issue with a replacement or refund.

  • Missed Deliveries: If you miss a delivery, the carrier will provide instructions for rescheduling or pickup.

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7. Incorrect or Incomplete Address

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. Additional fees may apply for reshipping.

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8. Returns and Failed Deliveries

If an order is returned to us due to failed delivery attempts (e.g., recipient unavailable, incorrect address):

  • We can reship your package (additional shipping charges apply).

  • Alternatively, you can request a refund for the product cost (shipping fees are non-refundable).

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9. Contact Us

For any shipping or delivery-related questions, please reach out:

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We’re here to ensure your Nut’s n Bite’s experience is seamless and satisfying!

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