SHIPPING & REFUND Policy

1. Shipping Overview

At Prestige Cards, we aim to deliver your order safely and promptly. Once your purchase is confirmed, you will receive an order confirmation email followed by a tracking number when your package ships.

We currently ship across all major regions and use trusted courier partners to ensure timely delivery.

2. Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).
Custom or engraved products may require additional processing time depending on design complexity.

If we experience a high volume of orders or unforeseen delays, we will notify you via email.

3. Shipping Time & Rates

• Domestic Shipping (within the U.S.): Typically delivered within 5–10 business days after dispatch.

• International Shipping: Delivery times vary by destination and may take 10–20 business days depending on customs and courier schedules.

Shipping costs are calculated at checkout based on location, weight, and selected delivery speed.

4. Order Tracking

Once your order has shipped, you’ll receive an email with your tracking details. Please allow up to 48 hours for tracking updates to appear.

If your order seems delayed or lost, contact us at customerservice@prestigecards.com — we’ll assist in resolving the issue with the courier.

5. Incorrect or Damaged Items

We take great care in packaging and inspecting products before dispatch.
If you receive an incorrect, defective, or damaged item, please contact us within 7 days of delivery with photos of the product and packaging. We’ll review the issue and arrange a replacement or refund as appropriate.

6. Return Eligibility

To be eligible for a return or refund:

• The request must be made within 14 days of delivery.

• Items must be unused, undamaged, and in original packaging.

• Custom-made or personalized items cannot be returned or refunded, unless damaged or incorrect upon arrival.

Once your return is approved, we’ll provide instructions for returning the item. Return shipping costs are generally the buyer’s responsibility unless the error was ours.

7. Refunds

After receiving and inspecting your return, we’ll notify you of the refund status.
Approved refunds will be processed within 7–10 business days to your original payment method.
Please note that processing times may vary depending on your bank or credit card provider.

8. Late or Missing Refunds

If you haven’t received your refund after the stated time:

1. Check your bank account again.

2. Contact your credit card company or bank (processing delays are common).

3. If the issue persists, email us at customerservice@prestigecards.com for assistance.

9. Exchanges

We currently offer replacements only for defective or damaged items. If you need to exchange a product for the same item, email us with your order number and photos.

10. Non-Returnable Items

• Custom or engraved items

• Gift cards

• Clearance or final-sale products

11. Cancellations

Orders can be cancelled within 24 hours of purchase, provided the item has not yet entered production or shipment.

12. Contact Us

For any questions about shipping, returns, or refunds, please reach out to our support team at:
📧 info@prestigecards.com