Avante Design Refund Policy

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Your satisfaction is our top priority at Avante Design. We understand that selecting luxury furniture is an investment, and we are here to ensure you feel confident in your purchase. Below is an outline of our refund policy to help guide you in case a return is needed.

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1. Eligibility for Refunds

• Returnable Items: We accept returns on eligible items within 14 days of delivery, provided the item is in its original condition and packaging.

• Non-Returnable Items: Customized or made-to-order pieces, clearance items, and gift cards are not eligible for refunds or returns unless there is a manufacturing defect.

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2. Refund Process

• Return Initiation: To start a return, please contact our customer service team at customer.service@avantedesign.com with your order number and reason for the return.

• Inspection and Approval: Upon receipt of the returned item, our team will inspect it to ensure it meets our return requirements. Once approved, we will process your refund.

• Refund Timeframe: Refunds will be credited to your original payment method within 7-10 business days after approval.

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3. Return Shipping Fees

• Responsibility for Fees: Return shipping fees are the customer’s responsibility unless the return is due to a manufacturing defect or damage incurred during shipping.

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• Free Returns on Defective Items: In the case of defective or damaged items, Avante Design will cover the return shipping costs.

4. Damaged or Defective Items

• Inspection Upon Delivery: We encourage customers to inspect their furniture upon delivery. If there is visible damage, please report it immediately to our delivery team and contact customer support.

• Defective Items: If you receive a defective item, we will offer a repair, replacement, or refund, depending on availability and customer preference.

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5. Exchanges

• Product Exchanges: Exchanges are accepted for eligible items within 14 days of delivery. Items must be in original condition and packaging. The customer is responsible for shipping fees associated with exchanges, except in cases of defect or damage.

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6. Contact Us

• For questions regarding refunds or returns, please reach out to our customer service team:

  • Email: sales@avantedesign.com

  • Phone: +60 16-288 8816