Avante Design Shipping and Delivery Policy

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At Avante Design, we are committed to ensuring that your furniture arrives safely and on time. Below is an outline of our shipping and delivery process, including costs, timelines, and additional considerations.

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1. Shipping Costs

• Standard Delivery: For orders within Malaysia, we offer competitive rates for standard delivery. Shipping fees may vary depending on the product size, weight, and destination.

• Free Delivery: We provide free shipping on orders exceeding a specified amount (RM5,000). Terms and eligibility for free delivery may vary by region and product.

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2. Delivery Timelines

• Processing Time: Orders are typically processed within 2-3 business days. Custom or made-to-order items may take longer based on production timelines.

• Estimated Delivery Time: Standard delivery takes approximately 5-10 business days for most locations in Malaysia. For remote or rural areas, delivery may take longer. We will provide an estimated delivery date upon order confirmation.

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3. Order Tracking

• Once your order is dispatched, you will receive a tracking link via email, allowing you to monitor the delivery status in real time.

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4. Delivery Terms

• Scheduled Delivery: Our delivery team will contact you to arrange a convenient delivery date and time.

• Assembly and Setup: For certain items, we offer white-glove service that includes delivery, assembly, and placement in your home. Details will be provided at checkout or upon request.

• Signature Required: For security purposes, a signature may be required upon delivery. Please ensure someone is available to receive the order.

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5. Delays and Cancellations

• While we aim to deliver on time, unforeseen delays may occur. In such cases, we will inform you promptly. Orders can be canceled prior to shipment; once shipped, our return policy will apply.

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6. International Shipping

• Currently, we offer delivery within Malaysia. For international shipping inquiries, please contact our customer service team.

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7. Damages and Issues

• Inspection: We encourage customers to inspect items upon delivery. If there is any damage, please inform the delivery team and contact us within 48 hours.

• Replacements: In the event of defective or damaged items, we will arrange for repair, replacement, or a full refund according to our return policy.

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8. Contact Us

• For questions regarding our Privacy Policy or to exercise your data rights, please contact us at:

  • Email: sales@avantedesign.com

  • Phone: +60 16-288 8816